All systems operational
Last checked Jul 14, 08:52 PM UTC
Platform
Avatar Web App
app.avatarfresh.com — dashboard & tracking
Core API
Shipments, bookings & quotations
Real-time Tracking
Live shipment & flight updates
Quotation Engine
Instant freight pricing
Reports & Analytics
Exports and dashboards
Integrations
Airline Integrations
Cargo airline data feeds
Freight Forwarder Integrations
Booking & documentation sync
Authentication
Login & access (Auth0)
Incident history
Elevated latency on the Quotation Engine
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Resolved · May 19, 03:40 PM UTC
Quote times are back to normal. Root cause was a slow database index; it has been rebuilt.
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Identified · May 19, 02:10 PM UTC
Identified a slow query path in the pricing service. Rolling out a fix.
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Investigating · May 19, 01:05 PM UTC
We are seeing slower-than-usual quote responses and are investigating.
Delayed flight updates from one airline partner
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Resolved · May 6, 11:00 AM UTC
The partner restored their feed and all delayed updates have been backfilled.
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Monitoring · May 6, 09:15 AM UTC
Partner feed is recovering. Tracking updates are catching up.
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Investigating · May 6, 08:20 AM UTC
One airline partner is sending delayed flight events. Tracking for affected routes may lag.
Scheduled database maintenance
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Resolved · Apr 21, 06:00 AM UTC
Maintenance completed on schedule. No further disruption expected.
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Monitoring · Apr 21, 05:00 AM UTC
Planned maintenance has begun. Brief interruptions may occur for up to one hour.
This page reports incidents with meaningful user impact. For urgent issues, contact help@avatarflower.com.